Visitor service

There are many facilities at GERNGROSS to make your visit as pleasant as possible. For detailed information on all services, please contact the visitor service on floor 1 right next to ZARA.

Opening times

09:30 – 19:00
09:30 – 20:00
09:30 – 18:00

Shops & businesses


The latest fashion trends, the perfect gift ideas, everything you need for your household and much more! Discover the large selection of different shops and service providers.


culinary options


Whether you feel like a proper meal or a little snack, a bite to keep you going or something for a special occasion Gerngross has several restaurants & cafés to provide plenty of delicious moments.

Shop plan

Here you can find an overview of all GERNGROSS shops.


Public transport
GERNGROSS is located at Mariahilfer Strasse 42-48 in Vienna’s 7th district, Neubau. The centre can be easily reached by all means of transport.
A large selection of restaurants and coffees at the GERNGROSS Wien Neubau look forward to your visit! You can find more information here.
The lottery “Lotto/Toto” branch at GERNGROSS Wien Neubau is located at the tobacconist’s on the ground floor. Lottery agent’s shop, sports betting, tobacco products and more.
Tax Free Service
The Tax Free Service in Gerngross is located in the Visitor Service on the first floor. Duty Free, Tax Return.
Baby changing room
The baby changing room at GERNGROSS Wien Neubau is located in the toilets on the second and the fifth floor.
Cash machines/ATMs
ATMs are located on the first basement floor at Billa Plus, on the 1st floor at Customer Service and on the fourth floor at Mediamarkt.
Fresh air supply
Up to 100% fresh air supply throughout the entire centre.
Smartphone charging stations
There are GERNGROSS lockable smartphone and tablet charging stations at the visitor service on the first floor. They are compatible with all customary smartphone manufacturers.
Shoe and key service
The shoe and key service at Mister Minit at GERNGROSS Wien Neubau with express service is located on the first basement. Shoe, key, hole punching and sharpening service.
The terrace GERNGROSS Wien Neubau is located on the fifth floor. Views, catering, local, excursion.
All public areas at GERNGROSS have barrier-free access.
There are lifts at GERNGROSS. Each lift is suitable for wheelchairs. All floors can be accessed via the lift.
First aid
The first aid station at GERNGROSS is located in the visitor service on the first floor.
Dogs welcome
Dogs are welcome at GERNGROSS. They must be kept on a leash & muzzled in the entire indoor area.
There are lockers at GERNGROSS. They are located in the visitor service on the first floor. Secure storage of valuables and shopping purchases.
Toilets m/w
Comfortable toilet facilities for women, men, disabled and families at GERNGROSS Wien Neubau are located on the second and fifth floors.
Free nappies
The toilets with free nappies at GERNGROSS are located on the second and the fifth floor.